f.a.q.'s

• Q: What are your business opening hours?
• Q: Do you accept International orders?
• Q: How can I submit my order?
• Q: Am I able to do one Babyography®/Petite Post™ for a twin or multiple birth?
• Q: My child was born in 1990. Are you able to do a Babyography®/Petite Post™ for older birth years?
• Q: How long does it take to receive an order?
• Q: Can I personalise my Babyography®/Petite Post™ more?
• Q: Can I order a Babyography®/Petite Post™ before the baby is born?
• Q: What is your cancellations, exchanges and refunds?
• Q: How will my order be packaged and delivered?
• Q: What are the expected delivery times?
• Q: What are the postage costs?
• Q: How can I find out about becoming a Reseller of your products?
• Q: Are you interested in selling my personalised product on your site?
• Q. In what format do you require my photograph?

Q: What are your business opening hours?

A: Office hours are 9.00am-5.00pm Monday to Friday, normal business days. Any orders received over the weekend will be processed on Mondays.

Q: Do you accept International orders?

A: Yes we accept international orders. Any international postage will be charged at delivery time. Please contact us on +61 7 4033 2750 or email us to arrange a postage quote. We adapt our Babyography® products to suit local business trends, language and spelling used in that locality.

Q: How can I submit my order?

A: We offer several forms of ordering, allowing you to select the method that suits you best. Credit card is our default online ordering method.

1. Online: Orders are accepted online using a user-friendly shopping cart system. We accept Credit Card, Paypal, direct deposit, cheque and money order.
2. Fax or mail: Download our Stix and Stones Baby Order Form, complete, and return to us my fax or mail. We accept credit card, money order, cheque or direct deposit. All details are on the form.
3. By Phone: We love to chat to our customers so if the above options do not suit you, feel free to contact us on (07) 4033 2750 and we shall happily process your order.

Clearance Please be aware that goods paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Allow up to 4 working days in some cases.

Q: Am I able to do one Babyography®/Petite Post™ for a twin or multiple birth?

A: Congratulations.more than one bundle of joy! As space is limited on our Babyography®, we are only able to include one child per Babyography®. We do however have a new version of our Babyography product especially for twins - our Twinography product - formatted to house all the information for a set of twins on the one certificate.

We are happy to adapt our Petite Post™ personalised newspapers to suit twin and multiple births as we have more space to play with!

Q: My child was born in 1990. Are you able to complete a Babyography®/Petite Post™ for older birth years?

A: Yes, we are able to do this and have done this for many of our clients. Please email us prior to ordering to confirm. The format may alter slightly dependant on the information available for that year, and please allow the maximum time for us to complete your request.

Q: How long does it take to receive an order?

A: Many of our products are dispatched within 48 hours. Due to the personalised nature of many of our products, other delivery times do vary. Orders placed on the weekends will be counted as received on Mondays. You'll find delivery time information for each product within our shop.

If you're in a hurry, a gift certificate is the way to go. We'll dispatch it within 48 hours via Express Post.

Stix and Stones Baby cannot be held responsible for delivery delays beyond our control and as such estimated times of arrival are only approximate.

Q: Can I personalise my Babyography®/Petite Post™ more?

Space permitting, we can personalise your product somewhat. Common requests include adding the godparents. Please include your request under "Additional Information" on the order form and we will contact you if we are unable to meet your special request.

Q: Can I order a Babyography®/Petite Post™ before the baby is born?

A: The best way to do this is to purchase a gift certificate. Our gift certificates can be mailed directly to the recipient for them to redeem on line or by mail at his or her convenience.

Q: What is your cancellations, exchanges and refunds policy?

A: Please refer to our Customer Care section.

Q: How will my order be packaged and delivered?

A: Orders will be delivered by Australia Post mail (excluding Gift Certificates which are always sent via Express Post). We can ship to P.O. Boxes, residential addresses, business addresses or hospitals. Some products are delivered via Registered Post. If you would like to request Registered Post, please contact us. We do accept international orders (delivery calculated and charged at the time of posting, contact us for a quote).

You'll find packaging information for each product within our shop.

Q: What are the expected delivery times?

For the most detailed information on delivery times for your chosen products, please refer to the product information in our on-line store. Orders placed on the weekends will be counted as received on Mondays.

As a guide:

Non-personalised products: The vast majority ship within 48 hours from processing your order. Please allow the appropriate postal delivery time for your area. Delivered via Registered Post.

Personalised products: Due to the personalised nature of our products, delivery times do vary. Delivered via Registered Post.

Gift Certificates: Dispatched 48 hours from processing your order. Delivered via Express Post.

Stix and Stones Baby cannot be held responsible for delays in the postal service for either local or international customers. If you need your order for a specific date or day then please contact us directly to arrange a courier service. As such estimated times of arrival are only approximate.

Important Delivery Message: A small number of our personalised products are proudly sourced from a variety of artists and suppliers. To keep delivery times to a minimum, these products are often delivered directly from the artist/supplier to your delivery address. If you have ordered a number of products on our site, some items may arrive separately. If you have any questions please email us, and we will let you know exactly how your products will be delivered.

Q: What are the postage and handling (P&H) costs?

A: We use Australia Post to ensure the safest delivery to our customers. All parcels can be tracked and will be delivered directly to a person at your address or taken to your local post office for safe collection.

The large majority of our products or combination of products equate to a 'Small' or 'Medium' parcel size.

Postal charges at a glance *
Gift Certificate	Express Post	1-2 days transit	$8.50 P&H (delivered in presentation folder in rigid envelope)
Small Parcel	Australia Post	3-7 days transit	$8.50 P&H to anywhere in Australia
Medium Parcel	Australia Post	3-7 days transit	$12.50 P&H to anywhere in Australia
Large Parcel	Australia Post	3-7 days transit	$15.50 P&H to anywhere in Australia.
Extra Large	Australia Post	3-7 days transit	$20.00 P&H to anywhere in Australia.
Bulk Order	Australia Post	3-7 days transit	$30.00 P&H to anywhere in Australia.
International Shipping	Airmail or Registered International	various, allow up to 2 weeks	Starts from AUD $20.00+ to anywhere Worldwide. Postage is calculated upon check-out.

* Please note that rural areas might take an extra few days. Stix and Stones Baby cannot be held responsible for delays in the postal service for either local or international customers. As such estimated times of arrival are only approximate. If you need your order for a specific date or day then please contact us directly and we'll happily arrange a courier service for you.

Q: How can I find out about becoming a Reseller of your products?

A: We are always keen to talk to like-minded businesses interested in selling our products. Our 'Retailer Application Form' is available for download on our Stockists page; when we receive your application we'll send you a Trade Information Pack immediately.

Q: Are you interested in selling my personalised product on your site?

A: As we are a new business, we are keen to expand the range of personalised and unique products offered on our site. If you are a business with a similar focus on creating unique and beautiful personalised gifts, we'd love to hear from you. Please email us outlining your business and your proposal and we will respond to you as soon as we can. We look forward to doing business with you.

Q: In what format do you require my photograph?

The trick of selecting a good photo depends on 4 factors:

• Quality of recording device (your camera or scanner)
• The technical proficiency of the photographer (sorry, we can't unblur photos!)
• The size (in pixels) of the digital image
• The digital format it is stored in (lossless vs. lossy compression)

So what doe this mean?

• Digital photos work the best. For digital photos we recommend a 3 mega pixel camera or higher, set at the highest resolution possible. Save digital images in a large JPEG format (your camera/photo software usually automatically does this for you).
• Pick a technically good photo - e.g. is it in focus, good lighting, undamaged etc.
  Digital Photos: In order to get the crispest print results, your image should be large. For example. 1500 x2000 pixels (from 3 mega pixel camera). Digital photos can be emailed or saved to disc then mailed to us. Please do not re-touch or crop the photo, or re-save to a smaller or larger file size, as this almost always reduces your photo quality. We will crop for best effect on your product.
  
  Scanned photos: We can scan images for you, or if you would prefer to send a scanned image, here are a few guidelines to follow: Scan images at 300 dpi and scaled at 100%. Most scanned images are created as bitmaps (BMP) files. If your email provider allows for large attachments send the photograph as a bitmap. Otherwise, save it as a JPEG.
• You'll probably be aware if you have put your photo through some type of 'file compression'. If you have, please send us the original uncompressed file.

Unsure???

If you are unsure of which picture to send you can submit more than one and we will help in deciding on the best choice. Often the photo you'd least expect can look the best on the invitation.

If you are unsure about the quality/size of your photo, please send it through and we will have a look. The above guidelines are for print-perfect results..however.we can get creative with photo size and finishes, and many of our smaller photos sizes are more forgiving with photo quality.

Professional Photos

Unfortunately due to copyright restrictions we are unable to use photographs by professional photographers without a release form from your photographer.

Photographs by post

If you do any writing on the back of the photo, please do so in pencil not a with a ball point pen. We will return all regular photos (with your order).

Post to: Stix and Stones Baby, PO Box 177H Edge Hill Cairns QLD 4870