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A: Office hours are 9.00am-5.00pm Monday to Friday, normal business days. Any orders received over the weekend will be processed on Mondays.
A: Yes we accept international orders. Any international postage will be charged at delivery time. Please contact us on +61 7 4033 2750 or email us to arrange a postage quote. We adapt our Babyography® products to suit local business trends, language and spelling used in that locality.
A: We offer several forms of ordering, allowing you to select the method that suits you best. Credit card is our default online ordering method.
Clearance Please be aware that goods paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Allow up to 4 working days in some cases.
A: Congratulations.more than one bundle of joy! As space is limited on our Babyography®, we are only able to include one child per Babyography®. We do however have a new version of our Babyography product especially for twins - our Twinography product - formatted to house all the information for a set of twins on the one certificate.
We are happy to adapt our Petite Post™ personalised newspapers to suit twin and multiple births as we have more space to play with!
Q: My child was born in 1990. Are you able to complete a Babyography®/Petite Post™ for older birth years?
A: Yes, we are able to do this and have done this for many of our clients. Please email us prior to ordering to confirm. The format may alter slightly dependant on the information available for that year, and please allow the maximum time for us to complete your request.
A: Many of our products are dispatched within 48 hours. Due to the personalised nature of many of our products, other delivery times do vary. Orders placed on the weekends will be counted as received on Mondays. You'll find delivery time information for each product within our shop.
If you're in a hurry, a gift certificate is the way to go. We'll dispatch it within 48 hours via Express Post.
Stix and Stones Baby cannot be held responsible for delivery delays beyond our control and as such estimated times of arrival are only approximate.
Space permitting, we can personalise your product somewhat. Common requests include adding the godparents. Please include your request under "Additional Information" on the order form and we will contact you if we are unable to meet your special request.
A: The best way to do this is to purchase a gift certificate. Our gift certificates can be mailed directly to the recipient for them to redeem on line or by mail at his or her convenience.
A: Please refer to our Customer Care section.
A: Orders will be delivered by Australia Post mail (excluding Gift Certificates which are always sent via Express Post). We can ship to P.O. Boxes, residential addresses, business addresses or hospitals. Some products are delivered via Registered Post. If you would like to request Registered Post, please contact us. We do accept international orders (delivery calculated and charged at the time of posting, contact us for a quote).
You'll find packaging information for each product within our shop.
For the most detailed information on delivery times for your chosen products, please refer to the product information in our on-line store. Orders placed on the weekends will be counted as received on Mondays.
As a guide:
Non-personalised products: The vast majority ship within 48 hours from processing your order. Please allow the appropriate postal delivery time for your area. Delivered via Registered Post.
Personalised products: Due to the personalised nature of our products, delivery times do vary. Delivered via Registered Post.
Gift Certificates: Dispatched 48 hours from processing your order. Delivered via Express Post.
Stix and Stones Baby cannot be held responsible for delays in the postal service for either local or international customers. If you need your order for a specific date or day then please contact us directly to arrange a courier service. As such estimated times of arrival are only approximate.
Important Delivery Message: A small number of our personalised products are proudly sourced from a variety of artists and suppliers. To keep delivery times to a minimum, these products are often delivered directly from the artist/supplier to your delivery address. If you have ordered a number of products on our site, some items may arrive separately. If you have any questions please email us, and we will let you know exactly how your products will be delivered.
A: We use Australia Post to ensure the safest delivery to our customers. All parcels can be tracked and will be delivered directly to a person at your address or taken to your local post office for safe collection.
The large majority of our products or combination of products equate to a 'Small' or 'Medium' parcel size.
* Please note that rural areas might take an extra few days. Stix and Stones Baby cannot be held responsible for delays in the postal service for either local or international customers. As such estimated times of arrival are only approximate. If you need your order for a specific date or day then please contact us directly and we'll happily arrange a courier service for you.
A: We are always keen to talk to like-minded businesses interested in selling our products. Our 'Retailer Application Form' is available for download on our Stockists page; when we receive your application we'll send you a Trade Information Pack immediately.
A: As we are a new business, we are keen to expand the range of personalised and unique products offered on our site. If you are a business with a similar focus on creating unique and beautiful personalised gifts, we'd love to hear from you. Please email us outlining your business and your proposal and we will respond to you as soon as we can. We look forward to doing business with you.
The trick of selecting a good photo depends on 4 factors:
So what doe this mean?
If you are unsure of which picture to send you can submit more than one and we will help in deciding on the best choice. Often the photo you'd least expect can look the best on the invitation.
If you are unsure about the quality/size of your photo, please send it through and we will have a look. The above guidelines are for print-perfect results..however.we can get creative with photo size and finishes, and many of our smaller photos sizes are more forgiving with photo quality.
Unfortunately due to copyright restrictions we are unable to use photographs by professional photographers without a release form from your photographer.
Photographs by post
If you do any writing on the back of the photo, please do so in pencil not a with a ball point pen. We will return all regular photos (with your order).
Post to: Stix and Stones Baby, PO Box 177H Edge Hill Cairns QLD 4870